Frequently Asked Questions

Everything you need to know about your KARL LAGERFELD shopping experience.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

What is the return policy?

We offer a 30-day return policy for all items purchased online. Products must be returned in their original condition, unworn, and with all tags attached to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for split payments.

Are your products authentic?

Yes, all products purchased through our official website are guaranteed to be 100% authentic KARL LAGERFELD merchandise, crafted with the highest quality standards.

Do you offer international shipping?

We provide worldwide shipping to over 100 countries. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button that provides specific measurements and international size conversions to help you find the perfect fit.