Returns & Exchanges

KARL LAGERFELD offers a sophisticated return process, allowing you to return items purchased on our website within 30 days of delivery. All returned products must be in their original condition, unworn, and with all security tags and packaging intact.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack the Items

  Place the items in their original designer packaging and secure them inside the shipping box, ensuring the pre-paid return label is clearly visible on the exterior.

• 3.
  Drop Off or Collection

  Schedule a complimentary courier pickup through our portal or drop off your package at any authorized shipping point designated on your return label.

• 4.
  Quality Check & Refund

  Once our atelier receives and verifies the condition of your return, a refund will be issued to your original payment method within 7-10 business days.